Australian Telco CSR & TSR

Help Australia Stay Connected While Building a Global Career

Every call has the power to keep people connected to work, family, and the moments that matter most. Join a leading Australian telecommunications provider and become part of a team that delivers exceptional customer experiences through reliable broadband and internet support. Whether you're resolving technical concerns or providing outstanding customer service, your expertise will make a real impact every day.

At Emapta, we connect top professionals with world-class global opportunities. Enjoy a long-term career with competitive rewards, work-life balance, continuous learning through Emapta Academy, and premium employee benefits designed for the top 1% of talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Ortigas
• Shift: Day Shift, 7:00 AM to 4:00 PM, Consecutive Off

Benefits

• Competitive Salary Package
• Day Shift schedule
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Hiring Roles

As a Customer Service Representative, you will:

• Deliver exceptional customer service through phone and digital channels
• Assist customers with inquiries related to broadband and internet services
• Resolve account and service concerns while ensuring a positive customer experience
• Accurately document customer interactions and resolutions
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• At least 2 years of blended Telco Customer Service experience supporting home broadband and internet services
• Previous Australian Telco experience is an advantage
• Excellent verbal and written communication skills

As a Technical Support Representative, you will:

• Troubleshoot broadband and internet connectivity issues
• Guide customers through technical troubleshooting and service restoration
• Diagnose service problems and coordinate with internal teams when necessary
• Document troubleshooting steps and customer resolutions accurately
• Deliver exceptional technical support while maintaining customer satisfaction

Qualifications

• At least 2 years of blended Telco Technical Support experience supporting home broadband and internet services
• Previous Australian Telco experience is an advantage
• Excellent verbal and written communication skills

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!